We're hiring a Sales Administrator!

We're hiring!

This is a key sales-focused role with additional administrative responsibilities. Helping deliver the Brewery’s independent on- and off-trade sales objectives, through scheduled outbound and regular incoming telephone calls. You will also be processing orders from and provide service to the Brewery’s direct consumers. Providing administrative support across multiple sales channels, this role is a key ‘face’ and ‘voice’ of the Brewery for individuals and big corporate customers alike, and therefore consistent provision of efficient and effective customer service is essential.

Your place of work will be the brewery, with flexible home working offered over time. We are looking for the right candidate to join our team, this is a part-time maternity cover role, for a minimum of 9 months.

Main duties and responsibilities

• Outbound sales calls – Manage your own list of existing on- and off-trade customers. Build relationships and maximise opportunities. Develop and grow accounts over time. Identify and highlight potential issues to account managers.

• Answer inbound calls – Be the first point of contact for all types of customers, including direct consumers. This also includes general Brewery enquiries, which will be referred to the relevant department.
• Handle inbound emails – Manage the Brewery’s primary email inbox, dealing quickly and effectively with all enquiries, liaising with relevant departments as necessary.
• Direct consumer support – Handling basic service queries from individual customers regarding the Brewery’s ecommerce platform and its associated apps.
• Sales administration – Provide end-to-end support across multiple channels, including consumer direct, wholesalers, supermarkets, export, pub groups and other corporate customers. Liaising with the warehouse team, organising transport logistics, completing HMRC documentation, and much more.
• Complaint handling – Via any medium, recording and taking responsibility for product and service issues. Resolving for the customer and informing the appropriate department.

Skills 

Essential

• Comfortable working in an exciting and fast-moving sales environment.
• Computer literate and familiar with all Microsoft Office programmes including Word and Excel.
• Excellent organisational skills and the ability to prioritise effectively.
• Ability to work as part of a team

Desirable

• Some experience working with ecommerce platforms such as Shopify.

Experience

• Previous experience in a similar telesales role is desirable.

Full time equivalent salary ranging between £18.5k and £22.5k, depending on experience. Plus the equivalent of 33 days holiday (including all bank holidays), applied for all staff. To apply, please send your CV and cover letter to info@saltairebrewery.com.