Terms and Conditions
Terms and Conditions
You must be aged 18 or older to buy alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
By placing an order with us online you are confirming you are aged 18 or older. If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request to see some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If, for any reason, we are not able to fulfil your order we will contact you for further instruction.
If you’re not at home when delivery is attempted by one of our own vans, we will follow your instructions, if you have provided them, or we will leave the order in a safe place. If we are unable to find a safe place, and you have not provided instructions, we will return the order to the brewery.
If there is no-one at home, and DHL are delivering your order, the driver will leave a calling card. Where the sender of your parcel has provided your mobile number or email address, we will send you a notification confirming this.
The card and notification will direct you to dhlparcel.co.uk where using the track a parcel function will give you various options for redelivery.
Shipping is free on orders £45 and above for UK mainland deliveries, otherwise it's £5.95. However, for deliveries to the Isle of Man, Channel Islands, Scottish Highlands & Northern Ireland, you will be charged based on the weight of your total order, which is calculated at the checkout.
All orders made before 10am on Thursday, will be delivered before the weekend. We will either deliver your order on our own vans, or our couriers, DHL, will deliver between 9am and 6pm Monday to Friday (excluding bank holidays).
We use DHL Next Day Delivery as standard: Estimated next working day from the date of dispatch.
Remote locations (the Isle of Man, Channel Islands, Scottish Highlands & Northern Ireland) may have longer delivery times.
How do I track my order?
For local deliveries, please call us on 01274 594959, or email email@example.com.
For national deliveries, when the order is despatched from our warehouse you will receive an email / SMS from DHL with a tracking number.
What happens if one of my beers is missing or broken?
Contact us at firstname.lastname@example.org and we can sort this out for you.
If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at email@example.com within 14 days of receiving your order.
We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.
The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.
Saltaire Brewery strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods, packaging differences and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and Saltaire Brewery will not be liable for damages arising from the use of this website or the products sold here.
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
103 Dockfield Road
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If you are having any problems with your checkout, delivery or something has gone wrong, email us at firstname.lastname@example.org, or call us on 01274 594959. Our customer service team is available Monday to Friday, 8.30am to 4.30pm.