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Terms and Conditions

 

Age Restrictions

You must be aged 18 or older to buy alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

By placing an order with us online you are confirming you are aged 18 or older. If you are buying alcohol for someone else the recipient must also be aged 18 or older.

Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request to see some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Orders

If, for any reason, we are not able to fulfil your order we will contact you for further instruction.

Local Delivery

Within the defined local postcode area, delivery is free on all orders £20 and above. The defined postcodes are BD, HD, HG, HX, LS, OL14, S72, and WF. If your order is less than £20, there will be a delivery charge of £2.95.

Orders made before 4pm will be delivered by us on the following working day (Monday to Friday), unless you request otherwise. Any orders made after 4pm will be treated as the following day’s orders. The only exceptions to this are orders for HG, which are delivered on a Wednesday, and orders for BD23 and BD24, which are delivered on a Thursday. We deliver between 9am and 5pm.

If you’re not at home when delivery is attempted, we will follow your instructions, if you have provided them, or will leave the order in a safe place. If we are unable to find a safe place, and you have not provided instructions, we will return the order to the brewery.

National Delivery

Shipping is free for all orders £50 and above. If your order is less than £50, there will be a delivery charge of £5.95.

Orders made before 10am on a working day (Monday to Friday) will be despatched that day, using a next day delivery service. Orders made after 10am may be despatched the following working day. Our couriers, DPD, deliver between 9am and 6pm Monday to Saturday (excluding bank holidays).

We use DPD Next Day Delivery as standard: Estimated next working day from the date of dispatch.

Remote locations (the Channel Islands, Scottish Highlands & Northern Ireland) may have longer delivery times.

If you’re not home when delivery is attempted, DPD will try to leave the parcel with a neighbour if anybody is home nearby. If you’ve received a failed delivery attempt you can contact DPD directly to rearrange the delivery on a more suitable day or contact us and we’d be more than happy to help you out. For more information please check DPD’s website.

How do I track my order?

For local deliveries, please call us on 01274 594959, or email info@saltairebrewery.com.

For national deliveries, when the order is despatched from our warehouse you will receive an email / SMS from DPD with a tracking number.

What happens if one of my beers is missing or broken?

Contact us at info@saltairebrewery.com and we can sort this out for you.

Returns

If you do change your mind about your order and no longer want your beers, we have a no questions asked return policy. Please get in touch with us at info@saltairebrewery.com within 14 days of receiving your order.

We only offer refunds for returned orders and do not offer any exchanges. Original delivery charges are non-refundable if your order is returned except in cases where there is an issue with the order.

The cost of postage and safe return of returned orders are the responsibility of the customer until the order is back in our warehouse. We recommend that a trackable method of postage is chosen and you hold on to the proof of postage. Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.

Disclaimer

Saltaire Brewery strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods, packaging differences and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and Saltaire Brewery will not be liable for damages arising from the use of this website or the products sold here.

Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.

Saltaire Brewery

103 Dockfield Road

Shipley 

BD17 7AR

Contact us
If you are having any problems with your checkout, delivery or something has gone wrong, email us at info@saltairebrewery.com, or call us on 01274 594959. Our customer service team is available Monday to Friday, 8.30am to 5pm.



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